From Classroom to Customer Success – Join Our Mission!

Do you have a solid background in education and a desire to explore new horizons? Are you a go-getter with a passion for technology and education? No Isolation is on the lookout for a Customer Success Manager to join our DACH sales team.📍 You can work from our office in Munich or remotely from anywhere in Germany.

Bring your passion for education into the tech world.

We’re looking for someone who knows the education system inside and out and wants to drive change. Maybe you’ve worked as a teacher with alternative learning models, collaborated with local authorities, or simply believe in innovation in education. If that sounds like you – we’d love to meet you!

At No Isolation, your work will have real impact. You’ll help children who can’t attend school due to illness or mental health challenges stay connected with their classmates and learning – through AV1, our telepresence robot. This is more than a job. It’s a chance to make a difference in children’s lives, every single day.

Your Mission.  

As our new Customer Success Manager, you’ll work closely with schools and local authorities to help them succeed with AV1. Your main responsibilities will include: 

• Supporting the onboarding and ongoing use of AV1 robots in schools and local authorities
• Managing pilots and trials – setting objectives, tracking progress, and delivering results
• Defining reporting needs and ensuring stakeholders have access to relevant data
• Identifying new opportunities to expand AV1 usage where remote learning is needed
• Acting as a trusted advisor, providing guidance on everything from product features to implementation
• Applying your knowledge of the education system and Alternative Provision (AP) to create meaningful impact
• Strengthening our internal expertise and contributing to the continuous development of our offering
• Helping clients achieve strong results and long-term value from their investment
• This is a role where your experience in education will directly improve access to learning – and make a real difference in students’ lives.

What else is in it for you?

🌏 Make a real impact: Join a mission-driven scale-up company with unique technology that addresses a major challenge in education and society.  

🎓 Experienced team: Benefit from a strong infrastructure and work with experienced colleagues.  

🏢 Flexible working options: Work remotely or from a co-working space of your choice.  

🤝 Great work environment: Trust and responsibility are at the core of our culture. 

🚋 Public transport ticket: Flexible and sustainable mobility. 

🌴 27 vacation days and time off: Including 2 "PJ days" for rest and recovery and a fully paid 1-month sabbatical after 4 years of service. 

💻 Support for success: MacBook, iPhone, and home office setup assistance. 

💪 Wellness Hour: One hour of paid time per week for health and wellness activities. 

You're a great fit if you...

• Have spent several years working in education as a qualified teacher
• Held senior or strategic roles within schools, local authorities, or other educational environments
• Possesses a strong understanding of the German education system
• Has a well established network in their region (e.g., schools, local authorities, or inclusion departments)Is someone with a natural ability to build strong relationships, who is both charismatic, trustworthy, inspiring and demonstrates reliability
• Is confident in speaking and presenting
• Speaks German fluently and communicates confidently in English
• Has experience in using technology to drive education forward

📍 Location: Work from our Munich office or remotely from anywhere in Germany. You will be reporting to our Director of Customer Success and work closely with the sales team.

Excited? We are too! If you’re ready to help us make a lasting impact on the future of education, apply today!

🤖 Who are we?

No Isolation was founded in 2015 when we developed AV1, a telepresence robot that helps children and young people stay connected to their education during long-term absences due to illness. Our mission is to help educators bring learning and belonging to every child.

Today, there are over 3,500 active AV1 robots used across 18 European countries. Positioned in the EdTech sector, AV1 is a unique solution to the growing issue of persistent absence, supporting both the academic and social needs of students.

Inclusion and Diversity

At No Isolation, we value diversity and inclusion in our workplace. We welcome applicants of all backgrounds and experiences. If you require adjustments during the application process, please contact us at riis@noisolation.com

We kindly ask external recruitment agencies and consultants to refrain from contacting us regarding this position.