Cash is old school. Out- of- pocket expenses suck. Workplaces should be more trusting, progressive, and -let's be real- fun. Pleo is revolutionising the way businesses manage expenses, eliminating outdated manual processes, and giving companies full control over their spending. And the best part? When you join us, you become a Pleo user too!
But we can't do this alone-we need you! 🤝
We are looking for a high- energy, driven, and proactive Customer Success Manager (CSM) to join our UKI Mid Market Customer Success Team in Lisbon 🇵🇹. This is an office-based role with a hybrid structure (3 days in office per week). You'll be working closely with our biggest and most strategic UKI customers (aka "Whales") ensuring they see the full value of Pleo.
What You'll be Doing:
- Owning and nurturing relationships with our largest customers in the UKI market, ensuring they remain loyal advocates of Pleo.
- Mastering stakeholder management - you'll navigate complex organisations, engage with key decision-makers, and drive expansion opportunities
- Planning and managing your customer portfolio effectively to deliver maximum impact
- Leading through complexity - understanding the challenges of enterprise customers and proactively solving them
- Collaborating closely with internal teams like Sales, Product, Engineering and Marketing to deliver a world-class customer experience - we succeed as one team
- Helping shape the future of Customer Success at Pleo - we want to learn from your experiences and evolve our CX approach to the best in Europe
What We're Looking for:
- A go-getter with an energetic and strong work ethic, who thrives in a fast-paced environment and embraces challenges with a growth mindset.
- Proven experience in a customer-facing consultative role (Customer Success, Account Management, or Management Consulting), preferably in a SaaS or enterprise software setting
- Exceptional stakeholder management skills- you can build relationships at all levels, from end-users to C-suite executives
- A natural problem solver who takes ownership, finds solutions, and ensures follow-through
- A team player who puts collaboration first and actively contributes to the team's success
- Ability to prioritise and manage multiple accounts while maintaining a high level of engagement
- Empathy and communication skills that allow you to connect with customers and internal stakeholders alike
- Ideally, basic finance/accounting knowledge or experience working with tools integrations
- Fluency in English 🇬🇧 (our company language)
Show me the benefits!
- Your own Pleo card - say goodbye to out-of-pocket expenses!
- Lunch is on us - catering in our Lisbon, Copenhagen, and London offices or a monthly lunch allowance elsewhere 🍝
- Private health insurance with Médis - ensuring you're fit in body and mind
- In Lisbon, we offer 25 days of holiday (plus public holidays) - and the option to purchase 5 additional days through salary sacrifice
- Hybrid working model - 3 days in office 2 days remote
- Wellbeing dats - fully paid days off to recharge and prioritise self-care
- Access to LinkedIn Learning - stay ahead with continuous personal and professional development
- Paid parental leave - because work should never mean compromising family time 👶🏽
Ready to join us? - If you are excited about shaping the future of Customer Success at Pleo and working with our biggest UKI customers, we'd love to hear from you! Apply now with your CV in English 🚀
Why join us?
Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.
We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.
Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.
So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.
About your application
- Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
- We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
- We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
- When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.
Perks and benefits
This job comes with several perks and benefits
Free lunch
Flexible working hours
Free coffee / tea
Near public transit
Social gatherings
Free office snacks
Working at
Pleo Technologies
