Youth on Demand is Norway’s most ambitious youth employment platform. We connect young people aged 13–25 with families, the elderly, and businesses that need help—solving two urgent problems at once: youth unemployment and everyday challenges for busy adults. With early traction, an active user base, and a mission-driven team, we’re building something that truly matters.

We’re now looking for a Head of Customer Success to help us take user experience and satisfaction to the next level. This is a unique opportunity to join early and build something from the ground up—both in terms of systems and culture.

Why This Role Is Different

• You’ll Shape How We Work: You’ll have a direct hand in designing how we support, retain, and delight our users—from workflows to tools to team structure.

• You’ll Be Close to the Product: We believe customer success is product. You’ll work closely with developers and designers to make sure what users need is reflected in how the app actually works.

• You’ll Start Small, Think Big: You’ll be hands-on from day one—talking to users, solving issues, and setting up systems. Over time, you’ll help build a scalable success function and eventually lead your own team.

• You’ll Learn and Grow: Whether you're early in your career or more experienced, you'll be trusted with real responsibility, fast feedback loops, and the chance to grow with the company.

Your Day-to-Day

• Talk to users, gather insights, and help them get the most out of the platform

• Identify trends and feed insights into product discussions and decisions

• Work with our product and tech team to ensure user needs are reflected in the roadmap

• Define and improve onboarding, activation, and retention flows

• Set up and optimize tools and processes (e.g., CRM, support systems, feedback loops)

• Track key metrics related to satisfaction, retention, and support volume

• Build a strong foundation for how we handle customer success as we scale

You Might Be a Great Fit If…

• You have experience working directly with users—through customer success, support, product, or similar roles

• You enjoy talking to people, understanding their needs, and helping solve their problems

• You’re hands-on, self-driven, and eager to improve things proactively

• You thrive in fast-paced, Agile environments where you can take ownership and move quickly

• You’re excited about shaping a new function and growing with it as the company expands

Bonus If You Have:

• Experience from startups, marketplaces, or product-led growth environments

• Familiarity with tools like Intercom, HubSpot, Notion, or similar

• A passion for youth empowerment, social impact, or digital platforms

• Some experience with analytics or experimentation frameworks

What We Offer

• A mission-driven product used by real people every day

• A small, ambitious team where your voice matters

• A unique opportunity to shape how we do customer success from the ground up

• Flexibility, trust, and the chance to build something meaningful

• Office in Oslo with energy and autonomy

• Salary and (potentially) equity

This role requires a fluent Norwegian speaker. We are looking for someone to start in October but we will be interviewing ASAP.