Customer Success Manager

Salary Competitive

340 million people today are blind or live with low vision across the world. Be My Eyes is an award winning free app with more than 800k users and 8m volunteers that provides visual assistance at the touch of a button. Combining human volunteering, the latest AI tech, and enterprise support, we are providing solutions that are literally changing lives.

Join us and be part of a passionate team that’s building technology for good.

The Role

We are seeking a Customer Success Manager (CSM) who is dedicated, empathetic, and driven by impact and delivering great value to enterprise customers . As a CSM at Be My Eyes, you will play a critical role in ensuring our enterprise and partner organizations achieve maximum value from our solutions. You will be the trusted advisor, advocate, and champion for our customers — helping them succeed while advancing our mission.

What You’ll Do

Own relationships with enterprise customers and partners in Europe, ensuring high levels of satisfaction, adoption, and retention.
Guide customers through onboarding, training, and best practices to ensure they realize the full potential of Be My Eyes’ solutions.
Serve as the voice of the customer internally, collaborating closely with Sales, Marketing, Product, Support, and Engineering teams.
Monitor and analyze customer health metrics, identifying risks and opportunities for growth.
Lead regular check-ins, QBRs (Quarterly Business Reviews), and strategic conversations with customers.
Identify upsell and cross-sell opportunities in partnership with the Sales team.
Drive continuous improvement in Customer Success processes.

What We’re Looking For

3+ years of experience in Customer Success, Account Management, or a related client-facing role — ideally in SaaS, accessibility tech, or social impact sectors.
Excellent communication and interpersonal skills, with an ability to build trust and credibility.
A proactive problem-solver who thrives in a dynamic, fast-paced environment.
Experience working cross-functionally with Sales, Marketing, Product, and Support teams.
Strong organizational skills and attention to detail.
Passion for accessibility, diversity, and inclusion.
Multilingual (English and ideally French or German)

Why Be My Eyes?

✅ Work for a mission-driven company changing lives globally

✅ Collaborate with a talented, international team

✅ Competitive salary

✅ Make a direct impact on accessibility and inclusion

For more information or questions please contact us at jobs@bemyeyes.com

Perks and benefits

This job comes with several perks and benefits

Pension plan

Equity package

Remote work allowed

Maternity / paternity leave

Paid holiday

Work life balance

See all 7 benefits

Working at
Be My Eyes

See company profile

Be My Eyes is a unique, venture-funded, profit-with-purpose company that connects blind and low-vision people needing sighted support with volunteers and companies through live video calls. With a nearly 90% successful call rate, our volunteers assist the blind with daily tasks as simple as finding something in the kitchen to something as complex as navigating an airport. Operating in 150 countries and 60 languages, Be My Eyes is the largest digital volunteering community in the world with over 6,1 million volunteers and 450.000 blind and low-vision users. We're also a proud winner of an Apple Design Award for our app. We offer a suite of enterprise products including: • Specialized Help: an add on to your existing customer call center enabling video calls to better serve your blind and low-vision customers • Corporate Volunteering: we can have your whole team or entire company receive a call to assist a blind person providing a lesson in accessibility and meaningful volunteer service. Most companies do this as part of a team meeting, onsite or offsite, and based on our customers feedback, a great deal of joy for you and your teams. • Platinum Partnership: We will partner with the biggest brands in the world who will have the opportunity to send a “thank you” note and/or discounted products and services to our volunteers via a push notification right after they successfully complete a call. • Artificial Intelligence: Be My Eyes also possesses unique and highly valuable A.I. training assets that several of the leading experts in the world have told us would significantly accelerate most company roadmaps not only on accessibility products, but also in areas like advanced robotics, and a host of other machine learning applications. With customers like Microsoft, Google, Procter & Gamble, Verizon, Sony, Instacart, Snowflake and many others, we have a chance to dent the universe through a business model that creates simultaneous delight for our blind and low-vision community, our volunteers, and the companies utilizing our platform.