I'll tell you. Growing from having our hardware product from 1 to 50 countries over two years, we’re on a really exciting journey – and we want you to be a part of it! 🔥
We’re the team behind the name badge printers and the ticketing platform used at some of the best events in Europe. We help organizers sleep better the night before their event.
You’ll be the person our customers remember—in a good way. From onboarding to troubleshooting, you’ll guide them with calm confidence. This isn’t a button-pusher role. We’re looking for someone who truly takes ownership, solves problems fast, and genuinely cares about the customer experience.
Respond to customer questions via email, and phone
Walk new clients through setup and best practices
Spot bugs or technical issues and escalate with clarity
Help write support documentation and playbooks
Ensure the customer feels looked after from handover to check-out
Collaborate across Sales, Product, and Ops to make magic happen
NPS is consistently 8+ from the customers you talk to
You solve problems before the customer even asks
You reduce the need for support by improving the process
The team says, “Let’s get you on this – you’ll handle it right”
Customers write in saying, “Wow, that was actually helpful!”
Get joy from helping people
Communicate clearly and kindly, even under pressure
Take ownership instead of waiting for someone else
Are a fast learner and systems thinker
Enjoy improving how things work as much as making them work
Speak fluent English (Danish is a bonus)
Support isn’t a “junior” department here. It’s a cornerstone. You’ll be trusted to lead and own, not just follow scripts. You’ll have autonomy, impact, and a whole team that’s got your back.
This job comes with several perks and benefits