Customer Success Specialist

Salary Competitive

I'll tell you. Growing from having our hardware product from 1 to 50 countries over two years, we’re on a really exciting journey – and we want you to be a part of it! 🔥


Ticketbutler – who are we?

We’re the team behind the name badge printers and the ticketing platform used at some of the best events in Europe. We help organizers sleep better the night before their event.


Your Role 🤘🏻

You’ll be the person our customers remember—in a good way. From onboarding to troubleshooting, you’ll guide them with calm confidence. This isn’t a button-pusher role. We’re looking for someone who truly takes ownership, solves problems fast, and genuinely cares about the customer experience.


What you'll be doing 💪🏻

  • Respond to customer questions via email, and phone

  • Walk new clients through setup and best practices

  • Spot bugs or technical issues and escalate with clarity

  • Help write support documentation and playbooks

  • Ensure the customer feels looked after from handover to check-out

  • Collaborate across Sales, Product, and Ops to make magic happen


You’ll be successful when 🎯

  • NPS is consistently 8+ from the customers you talk to

  • You solve problems before the customer even asks

  • You reduce the need for support by improving the process

  • The team says, “Let’s get you on this – you’ll handle it right”

  • Customers write in saying, “Wow, that was actually helpful!”


You are likely to thrive if you 🔥

  • Get joy from helping people

  • Communicate clearly and kindly, even under pressure

  • Take ownership instead of waiting for someone else

  • Are a fast learner and systems thinker

  • Enjoy improving how things work as much as making them work

  • Speak fluent English (Danish is a bonus)


The Vibe 🤙🏻

Support isn’t a “junior” department here. It’s a cornerstone. You’ll be trusted to lead and own, not just follow scripts. You’ll have autonomy, impact, and a whole team that’s got your back.

For more information or questions please contact us at job@ticketbutler.io

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Free coffee / tea
Free coffee / tea

Social gatherings
Social gatherings

Skill development
Skill development

Remote work allowed
Remote work allowed

Work life balance
Work life balance

See all 10 benefits

Working at
Ticketbutler

Are you a curious and ambitious job seeker on the lookout for an extraordinary opportunity? 🌟 Then look no further 😍 At Ticketbutler, we're not just about helping event organisers achieve success; we're also committed to providing an exceptional workplace that fuels personal growth, fosters innovation, and ensures your career reaches exhilarating heights 🚀 Joining our diverse team means becoming part of a dynamic and forward-thinking group of individuals who are passionate about creating groundbreaking tech products and services specifically for the event industry. We embrace and celebrate the unique strengths and perspectives that people of all genders, ages, and backgrounds bring to the table. Your contributions will truly make a difference and have a profound impact on the events industry as a whole. At Ticketbutler, we value your expertise and encourage a collaborative work environment where your ideas and insights are celebrated, and where everyone feels respected and valued. We believe in nurturing talent, providing ample opportunities for professional development, and supporting your journey to becoming a leader in your field. But it's not all about work—we also know how to have fun! Our vibrant team creates an energetic and inspiring atmosphere where we strongly believe in work-life balance. From cosy Friday bars where we unwind and celebrate our achievements, to fun team-building excursions and events, we ensure that you enjoy your time with us to the fullest 🎉🍻 Trust the numbers; our eNPS score is a whopping 82 🤯 In addition to our exceptional work culture, we offer a range of cutting-edge tech solutions that make us pioneers in the event industry. From our game-changing name badge printing solution to our revolutionary lead retrieval app, you'll have the chance to work on innovative projects that are shaping the future of event management. We firmly believe that the best way to shape the future is by leading through example. That's why we're also passionate about inspiring change and fostering a mindset of environmental stewardship. For instance, through our collaboration with Climaider, a portion of ticket sales are donated to environmental causes, ensuring we make a positive impact on the world 🌍💚 If you're ready to be part of a team that values your skills, encourages your growth, and embraces your passion for technology and green events, then Ticketbutler is the place for you. We're excited to hear from you, whether you're looking for a full-time position or interested in collaborating on a project. Take the first step toward an exhilarating career by reaching out to us today ✉️ Discover more about our team, our projects, and the extraordinary opportunities that await you at ticketbutler.io. Join Ticketbutler and embark on a thrilling journey where your talents are recognised, your ideas are valued, and your career aspirations become a reality. Let's make a difference together 🚀🌱💡

Read more about Ticketbutler

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