At ProfitMetrics, we’re on a mission to help e-commerce businesses grow profitably. Our solution gives marketers real-time profit insights—not just revenue data—so they can make better ad decisions.

We work with ambitious brands and agencies across Europe and the U.S., and we’re scaling fast. We’re now looking for a Technical Support Specialist with strong experience in web tracking and e-commerce.

If you're the kind of person who enjoys digging into data layers, debugging GTM setups, and helping users feel empowered—not overwhelmed—then read on.

What you’ll do

• Support our customers with implementation and troubleshooting of advanced tracking setups

• Guide clients through integrations with platforms like Shopify, WooCommerce, and Magento

• Work closely with our Success and Product teams to ensure clients are set up for long-term success

• Debug client-side and server-side tracking issues using GTM Preview, browser dev tools, and your own curiosity

• Communicate clearly and empathetically—whether in writing, video calls, or Looms

• Identify trends in support needs and contribute to documentation, product feedback, or internal improvements

What you bring

• Proven experience in technical support, implementation, or integration —ideally within e-commerce or marketing tech

• Solid hands-on knowledge of Google Tag Manager (GTM), including setup of tags, triggers, variables, and data layers

• Experience debugging issues using GTM Preview mode, browser developer tools, and basic JavaScript or HTML

• Familiarity with platforms like Shopify, WooCommerce, Magento, etc.

• Experience with Google Ads, Meta Ads, and Google Analytics (GA4)

• Excellent communication skills—able to explain technical concepts to both technical and non-technical users

• A calm, proactive, and structured mindset when solving complex problems Nice to have

• Experience with Google Consent Mode, CMPs, and tag-firing behaviour

• Familiarity with tracking validation tools like Google Tag Assistant

• Understanding of POAS (Profit on Ad Spend) and its relevance in marketing analytics

• Experience working with or supporting marketing agencies

• Knowledge of other analytics and tracking tools relevant to digital marketing

What we value

• Precision. You spot when numbers don’t add up and can trace issues back to the source

• Structure. You test methodically, troubleshoot systematically, and follow through

• Curiosity. You’re not afraid of APIs, new platforms, or exploring unknown territory

• Empathy. You approach problems from the customer’s perspective and build trust through clarity

• Teamwork. You share knowledge openly and enjoy learning from others to help customers succeed Why ProfitMetrics

• Real impact – your work ensures clients have accurate profit data that drives their decisions

• Constant learning – work on the frontlines of advertising and e- commerce tracking

• Flexibility – remote-first setup, with optional in-person co-working and regular team events

• Inclusive culture – flat hierarchy, open communication, and shared success

How to apply

Send us your CV and a few lines about why this role caught your attention.

We care more about how you think and solve problems than where you studied. We look forward to hearing from you.

ProfitMetrics.io – Built for profit-driven e-commerce