At BLAST we create live and digital experiences - from tournaments that pack out major arenas around the world to great content that’s guaranteed to blow your socks off. We work with some of the world’s best game publishers and brands to elevate their properties into amazing esports experiences - having delivered tournaments, content and shows in a variety of games, including eg.: Counter-Strike, DOTA 2, Rainbow Six Siege, Rocket League and Fortnite.

Based out of our amazing studio in Berlin, you’ll be part of a global team supporting top-tier esports productions around the world.As a key member of the Esports Events Tech Ops Team, your day-to-day will be rooted in our Berlin studio, where you’ll collaborate closely with engineering and production teams. While most of your time will be spent at our cutting-edge facility, you’ll also have the opportunity to travel occasionally to support major live events on-site.

Your core responsibilities will include the setup and deployment of IT networks, PC and mobile device configuration (both at the venue and at hotels), and roll-outs of Wi-Fi and IPTV systems. During events, you’ll be the go-to on-site IT support making sure our broadcast teams can deliver seamless, high-quality experiences to a global audience.

This role requires you to have and maintain a valid passport

Requirements

• Live event experience preferred, but not necessary

• 2+ years IT Support experience

• Experience working with tools such as FOG, Discord, JIRA, and Notion

• IPTV knowledge

• Basic IT troubleshooting skills

• Basic understanding of layer-2 networking and how to troubleshoot common layer 1-2 problems

• You are a collaborator, able to work cohesively as part of the wider Tech Ops teams both at home and on site.

• You are a proactive problem-solver capable of resolving critical issues affecting all stakeholders at our clients' events, including players and services related to people, processes, or technology.

• Structured cabling experience working with copper and fiber desired, but not essential

• You are flexible, adaptable, and committed in your pursuit of developing new techniques that give us the ability to automate and scale, while growing in your particular area of expertise

Responsibilities

• An authority in managing, and maintaining the Layer 2 IT Network Infrastructure

• Deploying, monitoring and updating Meraki networking gear

• Will occasionally be relied upon to be a reliable point of contact onsite when the Event Tech Lead is unavailable

• Oversee the hardware fleet from event to event.

• Carry out the pre–event set up of PCs, switches, APs, IPTV units, and other devices.

• Configure the network and PC fleet in line with the client tech standards.

• During load-in, unpack and install fleet of PC’s and network devices and carry out full and robust testing of all equipment to ensure Players have the best experience possible.

• Provide top-level support to Players and broadcasting stakeholders during live events, ensuring excellent player experiences and optimal performance.

• While at an event you will be part of the QRT team to be on standby, ensuring immediate response

• As the event winds down you will be required to de-rig all deployed kit, noting damage or losses.

• You will ensure all kit is packed correctly/securely and ready to be shipped to the next international destination

• General equipment maintenance while back at base on the fleet as required.

Benefits

At BLAST, you’ll join a creative, collaborative, and international environment where no two days are the same. We’re proud of our culture – one where people are seen, heard, and encouraged to bring ideas forward.

• A collaborative and fast-paced environment

• Flexible working hours where possible

• A well-connected studio space in Berlin

• Opportunities to grow and expand your skillset

• A front-row seat to the best of live esports production

• Company trips (2024 we all went to Barcelona and had a BLAST!)