We are looking for a talented US Senior Customer Success Manager to be a part of our market-entry team together with our CEO (who will move to the US) and a US Sales Director, with a clear goal of getting to a market-leading position within the US market for Contracted Food Service.

You will be taking on a crucial role in our opening of the American market as the leader of all client-facing activities in North America. The role will come with a competitive compensation package, options to obtain shares in the company, and the opportunity to grow with and within the company.

The role is East-Coast-based (ideally Boston, New York, Philadelphia, or Charlotte), but other East-Coast hubs will also be considered.

Embark on a journey with us 🚀

From its humble beginnings as a school project, Kanpla has rapidly grown to become one of the Nordics’ fastest-growing startups. With half a million users on our platform, we have become one of the leading solutions in Europe for Contracted Food Service.

We are currently operating in more than 3,500 locations across 14 countries with some of the largest caterers (Compass Group, Aramark, ISS, etc.) as well as thousands of forward-thinking companies and educational institutions.

With our recent fundraising (a total of $10 M+ raised), a great European market position, and a team of 55 rockstars, we are now ready to go all-in on our US expansion—and we have high ambitions for what we will achieve.

We already have the first US customers signed and are looking for a skilled and passionate Customer Success Manager, who is ready to take ownership in driving success and to get a leading role in a market entry.

Why join Kanpla now?

At Kanpla, you'll:

• Be part of a dynamic, fast-growing organization with strong momentum and a proven footprint across Europe with 3,500+ locations

• Play a leading role in getting our US market off the ground and work in close collaboration with our CEO (Forbes 30 Under 30) in ensuring a successful US expansion

• Have a steep learning curve and great personal-growth potential

In the position you will:

• Get the chance to truly put your own touch on our US business and affect the expansion (as one of the first two hires)

• Support many of the world’s leading and regional foodservice organizations as they modernize operations, improve customer journeys, and reduce food waste

• Own the full customer journey after closing, including onboarding, driving success, and ensuring retention

Who are we looking for?

As our new Senior Customer Success Manager, you will bring a motivated mindset and a skilled set of competencies.

We’re looking for:

• A high level of ownership, passion, and willingness to go the extra mile

• 5+ years of experience in client-facing roles

• An eagerness to learn and develop into a director role within a few years

• Industry knowledge around Contracted Food Service is a big plus

• Based on the US East Coast (ideally Boston, New York, Philadelphia, or Charlotte), but other East-Coast hubs will also be considered

What to expect

You will join our US Market Entry Team and play a crucial role in ensuring success for our clients and market expansion.

Here's what we offer:

• A unique opportunity to take part in the exciting beginning of our US journey

• A role with a lot of freedom and responsibility, as well as the opportunity to advance your career to a Director role within a few years

• Competitive compensation package as well as options to obtain shares in the company

• Two yearly off-site workations in Europe

We review applications on a rolling basis – and we can’t wait to hear from you 🙌

👉 Learn more about us: https://kanpla.io/why-kanpla