THE ROLE

Do you dream of delivering support that truly makes a difference? Are you excited about being part of a team that’s rethinking how support is delivered? If you’re looking for the freedom to develop ideas and help shape the future of user support, this role is for you.

As a FIXATE Support Crew Member, you’ll join a global operation where collaboration is key. Your responsibilities will span diagnosing technical issues, creating high-quality documentation, and providing day-to-day user support.

But this role goes beyond responding to requests - you’ll play a vital part in shaping how support is delivered. As an expert, you’ll advise clients on best practices, develop innovative support processes, and introduce new ways of working. This requires a balance of technical expertise, problem-solving, and negotiation skills.

A strong team is the foundation of everything we do, and you’ll contribute directly to that culture. Based in Göteborg, you’ll need to be a self-starter who’s ready to take charge of your own activities and strategy from day one. If autonomy and making a meaningful impact are what drive you, keep reading!

RESPONSIBILITIES

• Resolve incoming support requests with care and expertise.

• Collaborate with team members to assist wherever possible.

• Speak up when something isn’t right or could be improved.

• Maintain and nurture a positive, solution-focused team culture.

• Deliver exceptional service that exceeds client expectations.

• Support the development and implementation of operational improvements, both for FIXATE and its clients.

• Facilitate knowledge sharing and provide or arrange training sessions.

• Document processes and information to support service delivery improvements.

• Work with local and global teams to ensure consistent service delivery.

SKILLS

• Proven problem-solving skills with a solutions-focused mindset.

• Strong willingness to embrace the unknown and tackle new challenges.

• A genuine drive to help others.

• Openness to step out of your comfort zone and try new approaches.

• Fluent in English and Swedish (additional languages are a strong advantage).

PAST EXPERIENCE 

While your attitude and skills are most important, the following experiences will strengthen your application:

• Documenting ways of working and knowledge to a high standard.

• Providing remote and in person support to others.

• Working in customer support operations.

IMPORTANT CHARACTERISTICS

• Comfortable taking on tasks that aren’t fully defined.

• Open to new challenges and stepping into the unknown.

• A solution-oriented mindset with a “can-do” attitude.

• Willing to “get in the mud” and tackle problems head-on.

• Someone others respect and turn to for advice.

WHAT WE OFFER

• See the impact of your work - real results, real growth, together.  

• The freedom to shape how we operate - your ideas matter!  

• We want you to grow with us, we want to see you develop as we grow.

• Be part of our journey and let’s make a real difference!