About Monta

At Monta, we’re on a mission to reshape the future of electric mobility. By bringing together drivers, charge point owners, and businesses, we’re making EV charging smarter, simpler, and accessible to everyone. Our platform is the backbone of a fast-growing ecosystem - powering seamless charging experiences at home, at work, and on the go.

As we scale our data capabilities and double down on AI, we’re unlocking smarter decisions, deeper automation, and truly next-level customer experiences. It’s an exciting new chapter - and we’re looking for people who want to build it with us.

Our DNA keeps us moving forward: Build Together & Finish, Sweat the Details, Customer First, and Aiming for the Moon. This is how we hold ourselves and each other accountable.

The best part of Monta? The people. Talented, ambitious, kind, and down-to-earth - you’ll be challenged, supported, and inspired in equal measure. If curiosity, grit, execution, and personal growth resonate with you, we would love to meet you.

Role Overview

As a Technical Roaming Operations Manager, you’ll be the operational and technical heartbeat of Monta’s roaming ecosystem. You’ll ensure that our network of Aggregators (Hubject, Gireve, Ladenetz, etc.) as well as directly connected CPOs & EMSPs (via OCPI) run seamlessly starting from connection setup and reconciliation to pricing accuracy and process automation. You’ll play a critical role in ensuring that the platform continuously meets evolving market and customer needs. Working closely with cross-functional teams, including Sales, Customer Success, Product, and Engineering

This is a hands-on role for someone who loves structure, data, and making complex systems work efficiently at scale.

Key Responsibilities

1. External Partner Operations

• Manage invoice reconciliation and approval workflows with CPOs, EMSPs, and hubs.

• Maintain technical and operational performance of OCPI integrations.

• Ensure smooth onboarding and management of external partners.

2. Tariff & Pricing Management

• Configure and maintain accurate roaming tariffs and pricing setups.

• Identify and implement process automation for pricing updates and validation.

• Support Finance and Product with accurate pricing data for reporting.

3. Operational Excellence

• Design and maintain monitoring systems for session success, uptime, and data quality.

• Develop playbooks and documentation for support, escalation, and troubleshooting.

• Collaborate with Product to enhance internal tooling and workflows.

4. Support & Troubleshooting

• Act as first-line roaming technical support for internal teams.

• Escalate and coordinate fixes with Engineering for recurring technical issues.

5. Analysis & Reporting

• Produce recurring reports on session performance, connection health, and reconciliation accuracy.

• Translate data insights into process or product improvement recommendations.

6. Contract & Compliance Management

• Maintain partner records, contract terms, and SLA compliance documentation.

• Support renewal and compliance checks with Legal and Finance.

Key KPIs for Performance Measurement

1. Operational Excellence

• Invoice reconciliation to approval time.

• Session success rates.

• Stability of CPO & EMP connections.

• Data Quality of connected CPOs.

• Enhanced toolings and monitoring dashboards.

• % of Operational Repetitive Tasks Automated.

2. Pricing & Tariff

• Reduction in use of fallback pricing with all major CPOs across all major Markets and pricings errors such as VATs, markups, etc.

3. Support & Resolutions

• Meet SLAs for all support requests related to Roaming.

• Number of Support requests that could be resolved without engineering involvement.

Required Qualifications

• Bachelor’s degree in Business, Engineering, or a related field (Master’s preferred).

• 3+ years of experience in a technical or operational role in the EV charging, or mobility industry.

• Strong understanding of OCPI protocols, APIs, system integrations, and familiarity with Roaming in EV Charging and the EV market in general (CPO, EMSP, OCPP, etc.)

• Experience in data validation, pricing configuration, and CDR reconciliations.

• Analytical mindset and experience with various tools and dashboards.

Key Skills and Competencies

• Analytical & Structured: Uses data and systems thinking to improve operations.

• Ownership & Accountability: Takes initiative and follows through on deliverables.

• Cross-Functional Collaboration: Works effectively across technical and commercial teams.

• Continuous Improvement: Identifies inefficiencies and leads to change.

• Attention to Detail: Maintains precision in financial and technical workflows.

• Communication & Collaboration: Exceptional verbal and written communication skills, with the ability to work effectively across teams and with external partners.

• Customer Focus: A commitment to improving the user experience through high-quality roaming services.

What We Offer

• A yearly education budget and extra days off to use it.

• A friendly and social company culture with movie nights, Friday bars, pub crawls, and more.

• Free lunch every day.

• Pension & health coverage to keep you secure for today and tomorrow.

• Paid parental leave to support life’s big moments.

• Warrants program - be part of our growth story.

• Flexible working hours; as long as you’re at key meetings and delivering great work, we trust you to manage your schedule.

• A one month electric vehicle introduction program (plus access to a shared company EV).

Please send us your application in English.

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.

Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won’t agree to pay any referral compensation or recruiter fee without a signed agreement.

Find out more by visiting https://monta.com/uk/careers/