Shine exists to help freelancers and small business owners reclaim the joy of working for themselves.

Running a business shouldn't mean drowning in financial admin - it should be inspiring and rewarding. Our app brings banking, invoicing, accounting and admin together in one place, so entrepreneurs can focus on what matters most: growing their business and enjoying the freedom of working for themselves.

We're a multicultural team of over 400 people across France, Germany, Denmark and the Netherlands. By bringing together leading European fintechs like Shine, Kontist and Tellow, we've built a single, intuitive platform designed for simplicity, speed and accuracy - backed by local, award-winning support.

Your hiring experience matters

Just as we respect our customers' time, we respect yours. Your experience with Shine should feel simple, transparent and genuinely supportive.

If this sounds like somewhere you want to grow, we'd love to hear from you.

👀 The Customer Service at Shine

Transforming our customers' banking and administrative experience isn’t just about creating amazing tools. It’s about delivering exceptional service every day. By joining us as a Customer Support Specialist, you'll play a key role in shaping the customer service of tomorrow.

👀 Here’s a quick look at how our team is structured:

• Marcus, our VP Customer Service, ensures operational excellence in Europe,

• In France: Minh, our Head of Customer Support, driving impactful projects and supporting five talented Customer Support Team leads.

• In France: five teams, each led by a CS Team lead - including your future manager - working to deliver tailored solutions to our customers. By joining one of these teams, you’ll become the go-to contact for our customers and directly responsible for their experience with Shine.

📋 Your Role as a Customer Support Specialist in the Phone Squad

You will be the most accessible and preferred point of contact for our clients, becoming the voice of the customer experience at Shine (the banking product of Shine in France). Your role will be to answer incoming client calls and support them over the phone in managing their business account across three main areas: administrative, technical support, and banking.

Your responsibilities will include:

• Provide, primarily over the phone, the most comprehensive and high-quality responses to the issues faced by our clients (entrepreneurs and business owners) reaching out to Shine.

• Actively listen to our clients' expectations and frustrations over the phone, anticipating the "extra touch" that will reassure and retain them.

• Become an expert in topics related to bank accounts, administrative processes, and technical support to deliver the most relevant solutions to our clients' needs in real-time.

• Proactively communicate with internal teams (Tech, Product, Compliance, Sales, etc.) about client issues to continuously improve our service.

• Participate in various cross-functional projects aimed at enhancing the team's processes.

🏡 Based in Paris with a requirement of 5 days per week on-site

🔎 About you

• You have initial experience in a digital customer service role with a strong phone presence or in a call center.

• You are comfortable speaking and used to handling calls to solve all types of issues.

• Ideally, you have knowledge of the banking sector or administrative challenges faced by entrepreneurs, but this is not mandatory!

• You are empathetic and able to put yourself in your clients' shoes—nothing satisfies you more than helping them solve their problems.

• Teamwork energizes you: you don’t hesitate to ask for or offer help when needed. At the same time, you are open to self-improvement and appreciate feedback.

• You are familiar with the tools used by the team (Slack, Notion, Intercom, or similar).

• You can communicate in English, as part of the Shine team is English-speaking.

• You can be on-site in our Paris office 5 days per week

💚 Our recruitment process

• A video interview (45') with Edouard (CS Team Lead - Phone Squad),

• A case study with a presentation to Edouard.

• A half-day immersion when you will meet your potential future colleagues.

• A short personality assessment

Feel free to apply in French 🇫🇷

✨ What’s in it for you:

• A salary range between 29k and 34k€ per year,

• 💜 Full health insurance coverage for you and your kids, plus 4 free AlanMind sessions per year,

• 🍝 Meal vouchers : A Swile card with €9.05 per day for meals at restaurants or grocery shopping.

• ☀️ RTT (Reduced Working Time) : In addition to 25 days of paid leave per year, we provide 8 to 10 additional RTT days depending on the calendar year’s public holidays.

• 🏡 Located in Paris

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.